Patient Feedback
We encourage patients and their loved ones to share feedback—in person, by mail, or through surveys—about their experience at The Hospital of Central Connecticut. Your feedback helps improve the quality of care.
How We Receive Patient Feedback
Press Ganey Surveys
Press Ganey is an independent organization that surveys patients about their care experience, including quality of care and cleanliness. Responses help improve patient services.
HCAHPS Surveys
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a national standard created by the Agency for Healthcare Research and Quality (AHRQ) to measure patient perspectives on hospital care.
It evaluates communication with doctors and nurses, staff responsiveness, pain management, cleanliness, quietness, and discharge information. Results allow comparison across hospitals and complement other patient satisfaction data.
Your Comments
Patients are encouraged to share concerns, complaints, or compliments directly with their care team. Your feedback is important and helps improve care.
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Medical Ethics Committee
This committee includes physicians, nurses, social workers, clergy, and community representatives who provide guidance on ethical questions in medical care.
Request a consultation
Bradley Memorial Campus: 860-276-5005
New Britain General Campus: 860-224-5236
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Complaint Resolution
The Hospital of Central Connecticut is committed to high-quality care. Patient Relations can assist with non-urgent concerns.
Email: CentralRegionAdvocacy@hhchealth.org
Phone: 860-224-5391
If concerns are not resolved, patients may contact external agencies:
Connecticut Department of Public Health
Division of Health Systems Regulation
410 Capitol Ave., MS# 12HSR
Hartford, CT 06134-0308
Phone: 860-509-7400
Get directions
Medicare recipients may request review of concerns related to quality of care or coverage decisions through the Medicare Quality Improvement Organization for Connecticut.
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